30 Day Return Policy

 

At TheConnected, we believe in the quality and comfort of our apparel, and we want you to feel the same way. That’s why we proudly offer a 30-day money back guarantee on all our products. We understand that shopping online can sometimes feel like a leap of faith, and we want to ensure that your experience is as seamless and satisfying as possible.

Our 30-day money back guarantee is designed to give you peace of mind. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. It’s as simple as that! We want you to love what you wear, and if you don’t, we’ll make it right.

Here’s how our guarantee works:

1. **Eligibility**: To qualify for a return, items must be unworn, unwashed, and in their original condition with all tags attached. We want you to experience the joy of our products just as they were intended!

2. **Return Process**: Initiating a return is easy! Simply reach out to our customer service team at theconnected.customerservice@gmail.com. We’ll guide you through the return process and provide you with a return shipping label. Your satisfaction is our priority, and we’re here to help every step of the way.

3. **Refund Timeline**: Once we receive your returned item, we will process your refund within 5-7 business days. You’ll receive your money back in the same form of payment you used for the original purchase. It’s our way of ensuring that you feel valued and appreciated.

4. **Exclusions**: Please note that certain items, such as personalized or custom-made products, may not be eligible for return. We encourage you to check the product details before making your purchase to ensure you’re fully informed.

5. **Customer Satisfaction**: Your happiness is our mission! If you have any questions or concerns about your order, don’t hesitate to reach out. We’re passionate about providing exceptional customer service and are always here to assist you.

We know that when you wear our Acid Wash Denim Jeans or cozy Cotton Fleece Jackets, you’re not just wearing clothes; you’re making a statement about who you are. Our commitment to quality and style is unwavering, and we want you to feel confident in every purchase you make. With our 30-day money back guarantee, you can shop with confidence, knowing that we stand behind our products and your satisfaction.

Join us in celebrating comfort and fashion without compromise. Experience the joy of shopping with TheConnected, where your happiness is our top priority!