Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you'll find answers to the most common questions about our store, products, shipping, and more. If you can’t find what you’re looking for, feel free to contact us anytime.

Orders

Q: How can I place an order?
A: Simply browse our collections, select your desired item, choose your size and color, then click “Add to Cart” and proceed to checkout.

Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped yet, contact us as soon as possible at theconnected.customerservice@gmail.com and we’ll do our best to accommodate the change.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. You can also track it through our "Track My Order" page.

Shipping

Q: Where do you ship?
A: We currently ship within the [United States] and to select international locations. Shipping options are shown at checkout.

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Standard delivery takes 4–7 business days in the United States. International orders takes 7-21 business. 

Q: Do you offer free shipping?
A: Yes! We do offer free shipping on orders over $75. We also have seasonal Free Shipping promotions as well for holidays.

Returns & Exchanges

Q: What is your return policy?
A: We offer 30-day returns on unused items in their original condition. Contact us at theconnected.customerservice@gmail.com to initiate the return. 

Q: Can I exchange an item?
A: Yes, we offer size and color exchanges on eligible items. Just contact us within 30 days of receiving your order.

Q: Are sale items refundable?
A: Unfortunately, all sale items are final sale and cannot be returned or exchanged.

Sizing & Fit

Q: How do I know what size to order?
A: We include a detailed size chart on each product page. If you're unsure, feel free to message us for personalized help for that specific item.  

Q: Do your clothes run true to size?
A: We do recommend going one size for most of our items but for the most part everything does run true to size unless otherwise stated in the product description. 

Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed securely through Shopify's trusted payment gateway.

Other Questions

Q: Do you offer gift cards?
A: Yes, digital gift cards are available in various amounts and make the perfect gift for your friends & family. You can find them on our home screen tab labeled Gift Cards.

Q: How can I contact customer support?
A: You can reach us at theconnected.customerservice@gmail.com or use the contact form on our website. We also have a Live chat on our website for you to ask any questions that may come to mind about sizing, orders etc... Please feel free to contact us anytime do not hesitate we are here to help.