Shipping Policy

 

At TheConnected, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This shipping policy outlines the details regarding the shipping process, delivery times, and our commitment to free returns.

Shipping Methods and Costs

We utilize a variety of shipping carriers to ensure that our products reach you in a timely manner. Standard shipping is available for all orders, and expedited shipping options can be selected at checkout for an additional fee. The shipping costs are calculated based on the weight of the items and the delivery location. 

Delivery Times

Delivery times may vary based on the shipping method selected and the destination. Typically, standard shipping within the United States takes between 4 to 7 business days. Expedited shipping options can reduce delivery times by a couple of days. Please note that these timeframes are estimates and may be affected by factors such as weather conditions and carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the status of your shipment in real-time. You can use this tracking number on the carrier's website to obtain the latest updates regarding your delivery.

International Shipping

Currently, we offer shipping to international locations. International shipping costs and delivery times will vary based on the destination and the carrier used. Please be aware that customs duties and taxes may apply to international orders, and these charges are the responsibility of the customer.

For any further inquiries regarding our shipping policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience is as smooth as possible. Please feel free to reach us in our in-store chat we will respond within 1 hour.  Thank you and have a nice day.