Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you'll find answers to the most common questions about our store, products, shipping, and more. If you can’t find what you’re looking for, feel free to contact us anytime.

Orders

Q: How can I place an order?
A: Simply browse our collections, select your desired item, choose your size and color, then click “Add to Cart” and proceed to checkout.

Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped yet, contact us as soon as possible at theconnected.customerservice@gmail.com and we’ll do our best to accommodate the change.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. You can also track it through our "Track My Order" page.

Shipping

Q: Where do you ship?
A: We currently ship within the [United States] and to select international locations. Shipping options are shown at checkout.

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Standard delivery takes 4–7 business days in the United States. International orders takes 7-21 business. 

Q: Do you offer free shipping?
A: Yes! We do offer free shipping on orders over $75. We also have seasonal Free Shipping promotions as well for holidays.

Returns & Exchanges

Q: What is your return policy?
A: We offer 30-day returns on unused items in their original condition. Contact us at theconnected.customerservice@gmail.com to initiate the return. 

Q: Can I exchange an item?
A: Yes, we offer size and color exchanges on eligible items. Just contact us within 30 days of receiving your order.

Q: Are sale items refundable?
A: Unfortunately, all sale items are final sale and cannot be returned or exchanged.

Sizing & Fit

Q: How do I know what size to order?
A: We include a detailed size chart on each product page. If you're unsure, feel free to message us for personalized help for that specific item.  

Q: Do your clothes run true to size?
A: We do recommend going one size for most of our items but for the most part everything does run true to size unless otherwise stated in the product description. 

Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed securely through Shopify's trusted payment gateway.

Other Questions

Q: Do you offer gift cards?
A: Yes, digital gift cards are available in various amounts and make the perfect gift for your friends & family. You can find them on our home screen tab labeled Gift Cards.

Q: How can I contact customer support?
A: You can reach us at theconnected.customerservice@gmail.com or use the contact form on our website. We also have a Live chat on our website for you to ask any questions that may come to mind about sizing, orders etc... Please feel free to contact us anytime do not hesitate we are here to help.

 

At TheConnected, we believe in the quality and comfort of our apparel, and we want you to feel the same way. That’s why we proudly offer a 30-day money back guarantee on all our products. We understand that shopping online can sometimes feel like a leap of faith, and we want to ensure that your experience is as seamless and satisfying as possible.

Our 30-day money back guarantee is designed to give you peace of mind. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. It’s as simple as that! We want you to love what you wear, and if you don’t, we’ll make it right.

Here’s how our guarantee works:

1. **Eligibility**: To qualify for a return, items must be unworn, unwashed, and in their original condition with all tags attached. We want you to experience the joy of our products just as they were intended!

2. **Return Process**: Initiating a return is easy! Simply reach out to our customer service team at theconnected.customerservice@gmail.com. We’ll guide you through the return process and provide you with a return shipping label. Your satisfaction is our priority, and we’re here to help every step of the way.

3. **Refund Timeline**: Once we receive your returned item, we will process your refund within 5-7 business days. You’ll receive your money back in the same form of payment you used for the original purchase. It’s our way of ensuring that you feel valued and appreciated.

4. **Exclusions**: Please note that certain items, such as personalized or custom-made products, may not be eligible for return. We encourage you to check the product details before making your purchase to ensure you’re fully informed.

5. **Customer Satisfaction**: Your happiness is our mission! If you have any questions or concerns about your order, don’t hesitate to reach out. We’re passionate about providing exceptional customer service and are always here to assist you.

We know that when you wear our Acid Wash Denim Jeans or cozy Cotton Fleece Jackets, you’re not just wearing clothes; you’re making a statement about who you are. Our commitment to quality and style is unwavering, and we want you to feel confident in every purchase you make. With our 30-day money back guarantee, you can shop with confidence, knowing that we stand behind our products and your satisfaction.

Join us in celebrating comfort and fashion without compromise. Experience the joy of shopping with TheConnected, where your happiness is our top priority!

 

 

At TheConnected, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This shipping policy outlines the details regarding the shipping process, delivery times, and our commitment to free returns.

Shipping Methods and Costs

We utilize a variety of shipping carriers to ensure that our products reach you in a timely manner. Standard shipping is available for all orders, and expedited shipping options can be selected at checkout for an additional fee. The shipping costs are calculated based on the weight of the items and the delivery location. 

Delivery Times

Delivery times may vary based on the shipping method selected and the destination. Typically, standard shipping within the United States takes between 4 to 7 business days & 7 to 21 business days to ship overseas orders. Expedited shipping options can reduce delivery times by a couple of days. Please note that these timeframes are estimates and may be affected by factors such as weather conditions and carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the status of your shipment in real-time. You can use this tracking number on the carrier's website to obtain the latest updates regarding your delivery.

International Shipping

Currently, we offer shipping to international locations. International shipping costs and delivery times will vary based on the destination and the carrier used. Please be aware that customs duties and taxes may apply to international orders, and these charges are the responsibility of the customer.

For any further inquiries regarding our shipping policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience is as smooth as possible. Please feel free to reach us in our in-store chat we will respond within 1 hour.  Thank you for your time. 

 

 

At TheConnected, we recognize the importance of protecting the personal information of our customers. This Privacy Policy outlines our commitment to ensuring that your information is secure and how we handle your data in compliance with applicable laws and regulations.

We collect personal information from customers when they engage with our services, including but not limited to, when they create an account, make a purchase, or subscribe to our newsletter. The types of information we may collect include your name, email address, shipping address, billing address, phone number, and payment information.

To ensure the security of your personal information, we implement a variety of security measures. These measures include encryption of sensitive data during transmission, secure servers, and access controls to prevent unauthorized access. According to the Federal Trade Commission, data breaches can affect millions of consumers, and we take this risk seriously by employing industry-standard practices to safeguard your information.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except to provide services that you have requested or as required by law. Our third-party service providers, such as payment processors and shipping companies, are contractually obligated to protect your information and use it solely for the purposes for which it was disclosed.

In addition, we maintain strict internal policies regarding the handling of personal information. Access to your data is limited to employees and contractors who require it to perform their job functions. We conduct regular audits and training to ensure compliance with our privacy policies and to reinforce the importance of data security among our staff.

Customers have the right to access, correct, or delete their personal information at any time. If you wish to review or modify your information, please contact us using the information provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

We also utilize cookies and similar technologies to enhance your experience on our website. Cookies are small files that are stored on your device and help us understand how you interact with our site. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

We are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

If you have any questions or concerns regarding our Privacy Policy or the security of your personal information, please contact us:

San Diego, CA

Email: theconnected.customerservice@gmail.com